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Here's more feedback from our customers:

 

Hello Identity Direct, I recently purchased for the first time a couple of items from you and received yesterday. Just wanted to send a huge thank you and I am so pleased with my purchase. Will definitely be ordering more things through you and will happily recommend you to friends and family. Thank you again from a very satisfied customer. - Susan

 

 

Thank you so much, my order arrived yesterday! I’m really happy with the quality of the books; I know my grandson will love them to death. - Karen


 

Dear Linda and Identity Team, I am thrilled to say I have received my order and I am very happy with your service. It has been excellent! Thank you. - Helen

 

 

I just want to say a BIG Thank You, the book I ordered for my little Grandbaby girl "FRANKIE" was superb, it arrived early, I was very grateful for that, the service I received was amazing, so Thank You, Thank You, I will definitely recommend your books and Company to my family and friends.  I wish you well.  With gratitude. - Noala

 

 

Just wanted to confirm that my order has arrived is correct. Thanks for your speedy, reliable service.  I have ordered from you in the past and will be happy to order again in the future. - Karen

 

 

Thank you so much.  The products were received in today’s post. We are Thrilled with all products and can not believe the high level of standard they are in. They look amazing. Thank you. - Kate

 

 

Just want to say thank-you for my amazing labels - they are so great that I have just placed another order! I truly appreciate the quality and impact that they have on my business and our products. I will continue to use your company for all of my label needs, and will refer others to your site. - Raelene

 

 

I just received my parcel and I am delighted with it. Thankyou so very much. Wonderful effort and products. - Julie

 

 

Just wanted to say thanks for the very quick dispatch of the personalised picture frame that arrived this morning. It looks wonderful and will make a beautiful keepsake to be cherished for a lifetime. I also wanted to pass on the compliments we received from the personalised quilt bought earlier this month – again a wonderful unique gift that stands out from the regular presents received for new babies. I am more than happy to recommend you to all wishing to gift something special and unique. - Zak

 

 

Last year, I encountered a late Christmas delivery for some personalized products. I emailed Identity Direct about the problem and asked for a refund. The matter was sorted and a full refund was issued to me. Although I didn't recieve the gifts I ordered in time, I must aknowledge Identity Direct's  promptness in dealing with this matter. Thanks for your understanding and professional manner in which your Customer Service Department conducted itself - it was much appreciated. Thanks again - Josie

 

 

Hi to Linda and the Team. Thank you sooooo much for making the books for me. They are all so gorgeous. Love them!!!!!! FANTASTIC. - Pam

 

 

The replacement cup arrived safely today. I just wanted to thank you and the team for making this process so easy. I am really impressed with your customer service. - Adele

 

 

Thanks for the books. They arrived a few days ago so only a short wait. The kiddies love them and I'll definitely be back to order some more gifts. - Catherine

 

 

Thank you so very much for keeping me updated about my order, that is truly wonderful! - Andrea

 

 

What fun ideas for kids and teachers. Great way for me to shop at the end of the year for my son’s teacher. Thanks again. Very happy customer!! - Heidi

 

 

Hello I wanted to let you know that I just received my order in the mail today and I am VERY happy with it. Thank you so much for your assistance and I look foreword in doing business with your company again soon. - Pauline

 

 

It's very easy to complain and criticise but I'd really like to take this opportunity to thank you for the excellent customer service you have provided. I'm a Senior Manager with a leading food retailer and I have always put customer service at the forefront of what I expect my team to deliver. I have had "mixed" shopping experiences over the Xmas period but your communication and speed of response has been refreshing. Clearly, I will use you again (more grandchildren imminent = more birthdays, Xmas etc. ) and I will not hesitate to recommend your company to friends and family. - Alan

 

 

Thank you for your quick responce to my enquiry, Im VERY please to say that my order arrived safe and well wednesday morning one little boy is going to be very pleased on christmas morning. - Alexandra

 

 

Just a little message to say thank you for the books i ordered. I am over the moon with the quality of the books and the storylines are fantastic . I'm sure my grandchildren will enjoy and treasure these books. - Bev

 

 

Thank you so much for your prompt and efficient reply. You have single handedly restored my faith in internet shopping which has been badly hit this last week. My great nieces and nephews will be delighted. So thank you again, I'll keep my eyes open for the delivery. - Veronica

 

 

I am very pleased to let you know that the books have arrived. I would also like to say how pleased I am with them. They really are lovely. I would like to thank you so much for your attention, time and kindness. I will certainly use your company again. - Lorraine

 

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