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For instant answers visit our Customer Support section at www.identitydirect.com/knowledgebase.

Otherwise you could talk to one of our friendly customer service team, on 24 265 6363, Mon-Fri 7am to 6pm, Sat 8:30am to 5pm CST (closed Sundays).

Or for further assistance please email us at customerservice@identitydirect.comTo help us provide a better quality of service please include your order number. 

Of course, you can also contact us by our Facebook page or Facebook Private Message.